Our Policies

THESE POLICIES ARE PUT INTO PLACE BY THE BEAUTY COMPANY TO PLACE A BETTER UNDERSTANDING OF WHAT IS EXPECTED BETWEEN OUR STAFF AND OUR CLIENTS. PLEASE READ EACH POLICY THOROUGLY BEFORE YOUR APPOINTMNET. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE REACH OUT TO ONE OF OUR STAFF MEMBERS AND WE WILL BE HAPPY TO DISCUSS A POLICY IN DETAIL.

Young woman undergoing eyebrow correction procedure in salon, top view

CANCELLATION POLICY

FIRSTLY, I WANT TO EXPRESS MY GRATITUDE TO ALL OF MY BEAUTIFUL CLIENTS WHO HAVE BECOME LIKE FAMILY TO ME ON MY BEAUTY JOURNEY. I APPRECIATE ALL OF YOU THAT WALK THROUGH MY DOOR AND TRUST ME TO ENHANCE YOUR NATURAL BEAUTY. I LOVE SEEING EACH OF YOU EVERYDAY AND ENJOY OUR TIME TOGETHER. I’M LOOKING FORWARD TO THIS COMING YEAR AS I LOOK TO ADD OTHER SERVICES TO THE MENU TO ACCOMMODATE MORE BEAUTY NEEDS AND DESIRES.

WHILST ADDING MORE SERVICES AND STAFF, IT’S IMPERATIVE I CLARIFY MY CANCELLATION POLICY THAT HAS BEEN SO LOOSELY ENFORCED IN THE PAST. I UNDERSTAND THAT UNPREDICTABLE CIRCUMSTANCES ARISE THAT CAN DISRUPT OUR DAILY AGENDA FROM TIME TO TIME, PARTICULARLY IN THE MIDST OF A PANDEMIC. WE ARE ALL SUBJECTING OURSELVES TO THE VULNERABILITY OF THIS VIRUS AND MUST BE HELD ACCOUNTABLE IN THE EVENT OF ACQUIRING OR COMING INTO CONTACT WITH IT, MYSELF AND STAFF INCLUDED.

THEREFORE, UNLESS IN THE UNFORTUNATE EVENT OF AN IMMEDIATE DEATH IN THE FAMILY, ALL OTHER CIRCUMSTANCES LEADING TO CANCELLATION WITHIN 48 HOURS OF YOUR APPOINTMENT WILL RESULT IN A $100 CANCELLATION FEE AUTOMATICALLY CHARGED TO THE CREDIT CARD ON FILE WHEN APPLICABLE OR FORFEIT OF DEPOSIT.

IF A PERFECTING SESSION IS A NO CALL/NO SHOW, IT IS THEREFORE FORFEITED AND WILL RESULT IN A FUTURE CHARGEABLE APPOINTMENT.

PLEASE BE COGNIZANT THAT CANCELLATIONS AT SHORT NOTICE ELIMINATE THE OPPORTUNITY FOR OTHER CLIENTS TO FILL THAT SLOT AND ARE VERY DISRUPTIVE TO THE STAFF. WE PLEDGE TO MAKE ANY ACCOMMODATIONS WE CAN, SO PLEASE BE CONSIDERATE OF OUR TIME AND OF THOSE OTHER CLIENTS ON OUR WAITING LIST, EAGER TO CAPITALIZE ON ANY CANCELLATIONS.

WE THANK YOU FOR YOUR UNDERSTANDING AND LOOK FORWARD TO SEEING YOU!

CREDIT CARDS

STARTING SEPTEMBER 1, 2022 ALL CREDIT CARD TRANSACTIONS WILL BE CHARGED A 3.5% TRANSACTION FEE. THIS FEE WILL NOT APPLY TO CASH PAYING CLIENTS.

A CREDIT CARD MUST BE STORED ON FILE FOR EACH CLIENT. THIS CARD ON FILE CAN BE USED AT CHECKOUT FOR AN EASY TRANSACTION. YOUR CREDIT CARD ON FILE CAN BE CHARGED A CANCELLATION FEE AS STATED ABOVE IN THE CANCELLATION POLICY.

DEPOSITS

All Deposits are NON-REFUNDABLE but transferable to any other service or used as a credit.